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[Platform] Back Office/ Bets / BT-88213457Operator A

Timeline· 11 events from 5 sources

21:41:07.184Bet placed · Over 2.5 @ 1.85 · €200

21:43:09.412Goal, 1:1 · feed provider 1

21:43:10.031Market suspended

21:43:12.307✕Cash out rejected · MARKET_SUSPENDED

21:44:30.502Market reopened · 1.22

22:53:04.771Settled · won €370.00

AI verdict

Settled correctly

The market was suspended for 80 s after a goal. Cash out was requested during that window and rejected under operator rule 4.2.

21:43:10 Market suspended 21:43:12 Cash out rejected § 4.2 Operator rule

Copy reply to operator

Settled correctly

Cash out was requested while the market was suspended (rule 4.2).

21:43:09Goal, 1:1

21:43:10Market suspended

21:43:12Cash out rejected

21:44:30Market reopened

Today, one disputed bet costs an engineer an afternoon

01

Hours per ticket

The answer is spread across 5–6 systems: logs, feed history, odds, market status, operator configs.

02

Operators wait

The operator and their player wait for a reply. Every hour of silence costs trust.

03

Knowledge lives in heads

Only a few people know how to investigate the hard cases. When they’re out, tickets pile up.

How it works

From bet ID to an answer you can send

Step 1
Open a bet

From your back office, a ticket, or just the bet ID.
Step 2
See the whole story

Stop switching between tools. See what led to the dispute in one clear view.
Step 3
Get the verdict

Understand the outcome, check the evidence and send a clear reply. You stay in control.

Bet BT-88213457 ✓ Won · €370.00 Operator asks: “Why couldn’t the player cash out at 21:43?”

21:43:09.412Goal, 1:1

21:43:10.031Market suspended

21:43:12.307Cash out rejected

Cash out unavailable during market suspension.

21:44:30.502Market reopened

✓ Settled correctly

Cash out was requested during an 80 s suspension and rejected under rule 4.2.

21:43:10 Market suspended 21:43:12 Cash out rejected

Hi team, cash out for BT-88213457 was unavailable at 21:43 because the market was suspended for 80 seconds after a goal…

Timeline
The whole story in one place, so nothing gets missed.
Verdict
Know whether to reassure the operator or take a closer look.
Evidence
Back your answer with evidence you can check.
Reply draft
Ready to edit and send to the operator.

A real case, on test data

“Why was cash out unavailable at 21:43?”

Turn a frustrating cash out question into a clear explanation the operator can share with confidence.

Operator AWhy was cash out unavailable at 21:43?

21:43:09Goal
21:43:10Market suspended
21:43:12Cash out request rejected
21:44:30Market reopened

✓ Settled correctly Cash out is unavailable while the market is suspended (operator rule 4.2).

Stay in your flow

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Bets / 112845

TypeMulti 2/2 StatusPart win Stake€50.00 Payout€92.50

Selections

Betis – Sevilla · Over 2.5Win

Ajax – PSV · AjaxWin refund

Investigate bet #112845

Bet analysis✕

⚠ Needs manual review

Settled Won from the feed, then leg 2 was changed to Win refund by hand. Only leg 1 pays: €50 × 1.85 = €92.50.

Changed byt.kovalenko · Trading desk15.10 10:12:44 · Win → Win refund

Copy reply

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Who it’s for

Sportsbook platforms and B2B providers serving multiple operators

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Pilot

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Questions

Does Slipscope change anything in our systems?

No. It only reads. Bets, balances and settings stay untouched. Any resettlement happens in your own systems, by your people.

Can our team trust the answer?

You can check the evidence behind an explanation before sharing it. Your team stays responsible for the final decision.

Will our team need another tool?

Slipscope fits into your back office, so your team can investigate a bet without leaving the place they already work.

Which disputes can we start with?

Start with the questions that keep coming back, such as an unavailable cash out or an unexpected settlement. Bring your toughest examples to the conversation.

What if the AI is wrong?

Check the evidence, challenge the explanation and decide what to tell the operator. Slipscope supports your judgement. Your team makes the final call.